Refund Policy

We keep refunds simple and the same for everyone. If something went wrong with a payment, write to support@anyvisual.ai and we will look at it.

Your First Subscription

You can get a full refund of your first subscription payment, monthly or yearly, if both of these are true:

• you ask within 7 days of the payment, and
• you have used less than 10% of the credits that subscription has given you so far.

When we refund it, the subscription is canceled and the credits that payment gave you are removed from your balance.

Renewals and Other Payments

Renewal payments are not refunded. You can cancel at any time so that you are not charged again; your plan keeps running, with its monthly credits, until the end of the period you have already paid for.

Failed Generations

If a generation fails or is blocked by a model's safety filter, its credits are returned to your balance automatically. You don't need to ask. This returns credits, not money.

Credits

Credits have no cash value. Unused credits are not refunded and expire as described in our Terms of Service.

If We End the Service

If we close AnyVisual, or close your account without you having broken our Terms, we refund the unused part of any prepaid yearly plan.

How to Ask for a Refund

Email support@anyvisual.ai from the address on your account and include:

• the email address of your AnyVisual account;
• the date and amount of the payment, or the order number shown in your account.

Approved refunds go back to the original payment method. How long they take to appear depends on your bank or card provider.

Chargebacks

Please contact us before disputing a charge with your bank, so we can sort it out directly. Accounts with an open dispute may be paused until it is resolved.

Your Legal Rights

Nothing in this policy limits any right to a refund that you have under the law of the country where you live.